privacy | payment
| shipping | return/exchange
PASSIONFLY collects customer information
to improve your overall shopping experience
with
us. We respect your privacy and are committed
to maintaining and using this information responsibly.
Except as otherwise mentioned below, this privacy
policy only addresses the use and disclosure
of information we collect from you on our web
site. By visiting getpassionfly.com you are
accepting
the practices described in this privacy policy.
REGISTERING
WITH PASSIONFLY
Personal information relating to you and
your order history are securely stored in
our internal
systems. You will be required to reenter
credit card information with each purchase
or register
with an online payment service such as PayPal.
Credit card information is not stored in
our internal systems. See Security for
more information
regarding site encryption. PASSIONFLY is
not responsible for any information stored
by your
operating system or browser on your computer
as a result of online transactions with our
web site. We do not use cookies or any other
tagging devices.
FOR OUR WHOLESALE CUSTOMERS:
If you forget your customer code, you can
request that it be emailed to your email
address. We
will not give passwords out over the
phone, nor will we email them to a different
email
address
than the one used to register.
PRIVACY
We will not sell, rent or share your email
or mailing addresses with others for
them to send
you unsolicited email or mail.
Any personal
information you provide to us on our web
site when you register
or
update
an account,
shop online or request information
(i.e. name, address, e-mail address,
telephone
number and
credit card information) is maintained
in private files on our secure Web
server and/or
our internal
systems. Credit card information is
not stored in our internal systems.
We
will occasionally post surveys to gather
statistical, demographic and
other non-personally
identifiable
information to help manage and optimize
our Internet business and communications.
Providing
this information
is voluntary and you have the option
to opt out. If you participate in
a survey,
we will
share
the non-personally identifiable information
with third party companies, such
as a marketing company,
to help us measure the effectiveness
of our advertising and how visitors
use our
site.
We do not use
cookies or any other tagging devices.
If
you are visiting getpassionfly.com from a
location outside of the United
States,
you will
be connected through and to servers
located within the United States.
All getpassionfly.com
orders
will be accepted and fully processed
in and shipped from the United
States and
all information
you
provide will be securely maintained
in our Web server and internal
systems located
within
the
United States.
You should also be
aware that we may disclose specific information
about
you if required
to do so by law, governmental
request or court order
or based on our good faith belief
that it is necessary to conform
or comply
with such
law,
request or court order or to
protect the users of our web site or the
public.
LINKS TO OTHER SITES
To enhance your learning and
shopping experience, the getpassionfly.com
site provides links
to other sites. Those Web sites
will have their
own policies on privacy that
you
may wish to review. PASSIONFLY
has no responsibility
for
these linked Web sites.
UPDATING
EMAIL OR POSTAL ADDRESS
Please send us an email to
support@getpassionfly.com with
the following:
- Enter the phrase "address
change" in
the subject of the email
- Include
your name, complete old postal
address and the
new address
that you
would like to change
it to.
See Shipping Policy for more information.
PRIVACY OF YOUNG CHILDREN
PASSIONFLY is concerned about
the privacy of young
children and we
do not knowingly
collect
any personal information
from a child under
13. We do not
sell products
for purchase
by children;
all products we sell
are for purchase
by adults only.
SECURITY
The security of your
information is very
important to us.
We use PayPal as
our merchant vendor because PayPal automatically
encrypts your confidential information
in transit from your computer using the
Secure Sockets Layer protocol (SSL) with
an encryption key length of 128-bits (the
highest level commercially available).
Once your information reaches PayPal, it
resides on a heavily guarded server.
POLICY
CHANGES & QUESTIONS
PASSIONFLY may update
our privacy policy
from time
to time and
use of the information
we collect
now is subject to
the privacy policy
in effect
at the
time of use. Whenever
we
make a change,
we will post the
updated policy at
this site
and we encourage
you to
check our
policy
periodically. By
using our web site
following
the posting
of
a change in the privacy
policy, you consent
to the updated
policy. If
you have any
questions or concerns
regarding our privacy
policy,
please
contact
us.
PAYMENT
We accept payment through PayPal. You will
be required to reenter credit card information
with each purchase
or register with PayPal. See Privacy
Policy for more information.
FOR OUR WHOLESALE CUSTOMERS:
If you are required to make payment through
purchase order and check, contact us at
support@getpassionfly.com to make arrangements.
You will receive an
invoice to process your purchase order
and mail with
your check. Nevada wholesale customers will be credited for NV state sales tax (direct deposit to your PayPal account).
SHIPPING
You will receive your order in five to seven
business days from the date of order. Orders
are shipped by Priority Mail (U.S. Postal
Service). We can expedite your shipping for
an additional charge:
- Three business days
via FedEx Ground- $6.00 extra
- Overnight
via FedEx- $16.00 extra
Standard shipping fees are automatically calculated
at checkout.
For all FedEx shipping, you must email us
at support@getpassionfly.com after
placing your online order--include your phone
number
and PayPal transaction ID. Prior to shipment,
you must authorize an additional invoice for
FedEx Ground or FedEx Standard Overnight shipping.
For overnight delivery,
orders must be submitted Monday through
Friday by
11AM PST. Overnight delivery orders placed
on Thursday after 11AM PST through Friday
11AM PST will arrive on Monday. Overnight delivery orders placed on Friday
after 11AM PST and over the weekend
will
arrive on Tuesday. We do not offer
overnight delivery to Alaska, Hawaii,
or to PO boxes. For shipments to Guam, Puerto
Rico,
U.S. Virgin Islands, Alaska, Hawaii, or APO addresses, our standard is
First Class mail through the United States
Postal Service.
FOR OUR WHOLESALE CUSTOMERS:
We will only ship to the mailing address
provided with your registration. If
your retail location changes, email support@getpassionfly.com for
assistance.
All shipping rates are subject
to rate increases by our shipping partners.
RETURNS & EXCHANGE POLICY
We want you to be happy with our product.
If you are not satisfied for any reason,
you can return the item to us in its original
condition within 14 days and we'll make
an exchange or issue a credit or refund.
In all cases, refunds will be made in the
form of the original payment. Shipping
costs are non-refundable unless the return
is a result of our error.
ALL DAMAGES AND SHIPMENT ERRORS MUST BE
REPORTED TO PASSIONFLY WITHIN 24 HOURS
OF RECEIPT OF ORDER. SAVE THE ORIGINAL PACKAGING. If you would like
to return or exchange an item, simply
follow the steps below:
Step 1: Contact
us at support@getpassionfly.com or
fax (702)
995-9245, Mon-Fri 9:00am - 5:00pm PST to
obtain a Return Authorization number.
Step
2: Repack the item securely in its
original packaging along with the original
packing
slip OR a copy of the original sales receipt
e-mail. If you do not have your original
packing slip, please enclose the following
information:
- First and Last Name
- Billing Address
- Phone Number
- Return Authorization Number
- Items for Return (include item #)
- Reasons
for Return
- Items for Exchange: please
include item #, product name, color,
size, and
quantity
of requested exchange items
Step 3: Make sure to write your
Return Authorization number on the outside
of
the package
and send it back to us at the following
address:
PASSIONFLY RETURNS 3365 W. CRAIG ROAD, SUITE #13 NORTH LAS VEGAS, NV 89032
We highly recommend
that you return the item via an insured
carrier (e.g., FedEx,
UPS, USPS Parcel Post), and that you
insure the item for its full value.
Make
sure to retain all postal and insurance receipts -- this will protect you in
case the item is damaged or lost in transit. All returns must be pre-paid;
we cannot accept COD returns.
CONDITIONS FOR RETURNS & EXCHANGES
Proof of purchase, such as a copy of the
original sales receipt e-mail or packing
slip invoice, is required for reimbursement of the full purchase price. When
no proof of purchase is available, we refund the most recent price charged
for items returned to us.
All online purchases must
be returned/exchanged through our online
store and all retail
store purchases must be returned/exchanged
through that
retail store, according to their policies. We do not offer exchanges or credits for items received as
gifts.
Privacy policy last updated 12/22/07 |